Privacy Policy

Protection of personal data

We take the protection of your personal data very seriously. We can therefore well imagine that you would like to know what data we store, what exactly happens to your data and whether this data is stored securely. Below you will find an explanation of the personal data we ask from you and what we do with these data. In this way you will understand exactly how we deal with your privacy. If after reading this you still have questions or comments about the protection of your data, please do not hesitate to contact us.

Responsible body

The responsible authority for the registration, processing and use of your personal data -in accordance with the Law on the Protection of Privacy of 08 December 1992, the Law of 13 June 2005, the Law of 11 March 2003 and the GDPR approved by the European Parliament on 14 April 2016 and which entered into force on 25 May 2018- is VidentiuM. By using this website, you indicate your acceptance of the Privacy Policy.

Safely stored

All your personal data is stored with us in a secure database. In this way nobody can access your data that has nothing to do with it. If your data is given to third parties - read below why and when we do this - we require that these third parties handle your data as carefully as we do and that they only use it for the purpose for which the third party has received it. We never provide or sell your data to third parties for commercial purposes.

Which data

When you make an appointment with us, we ask you for the following data in order to process your appointment:

    First and last name
    Address and residence
    Telephone number
    E-mail address

What happens to your data

Customer service : You can call, email and chat with us. We register data about the telephone call, e-mail and chat. In addition, we make notes which we save. In this way we can help you quickly when you contact us. In addition, your telephone number and email address are obviously important to us so we can contact you quickly about the appointments you make. We analyze the contact moments in order to improve our service and services.

Web Analytics : With the help of Google's statistics program (Google Analytics), it is possible for us to detect errors and make improvements to the website. Google Analytics uses cookies that are stored on your website. This enables the use of Google Analytics. The information registered by the cookie (use of the website and IP address) is transmitted to a Google server. Because we have extended the tracking code with "gat._anonymizeIp();" an anonymized recording of your IP address is ensured.

Log files : When you visit the website, your user data is stored in the server log files. These log files contain the following data: which page(s) you visited and when, the IP address, via which website you arrived at the website and your browser data. We evaluate these log files (in anonymized form) to optimize server capacity with the goal of maximizing your user experience.

Cookies : We use partners who, when you visit our website, place one or more cookies on your hard drive. These are temporary and/or permanent cookies. They are automatically deleted when the cookie's validity period expires. The validity of a cookie can range from 1 day to 10 years. The cookies do not contain any personal data with the exception of the IP address. They serve only the purpose of showing you advertisements of products in which you are interested (re-targetting).

Your rights

  • You have the right to request access to your personal data held by us at any time.
  • You have the right to be forgotten. This means that you always have the possibility with us to have your data removed or corrected. This does not apply to personal data that we need for example for invoices for our accounting.
  • You have the right to oppose direct marketing and profiling. Profiling is any form of automated processing of personal data such as preferences and predicting behavior. This allows us, for example, to create customer profiles and offer personalized offers based on those profiles.

If you would like to view, change or remove your personal data, or object to the use of your personal data for marketing purposes, please contact our customer service, send an e-mail to or let us know by post. Of course, it is also possible to modify or delete your data in your account on the website, as applicable.

Versie 1.0 – This page was last modified on : 19 semptember 2021

+(32) 476 279677
Bakboord 19 3/1, 8301 Knokke Heist, Belgium